Backup internet, built for clinics.

Yes, and there's nothing to install on your side. Your clinical systems never see us; we're the network underneath them. athenahealth, Epic, Dentrix, eClinicalWorks, NextGen, or anything else cloud-hosted will behave exactly as it does today. What changes is priority: the EHR and the phones get served ahead of a waiting room full of phones on the guest network.

They keep running. A telehealth visit is a live video call, which makes a mid-session drop the most visible failure a clinic can have. With bonding, the visit's traffic can travel more than one connection at once, so a failed line doesn't end the appointment; the call carries on over the surviving path.

The same goes for your phones. If they're VoIP, they can ride the protected lane too, so the front desk keeps answering while the primary line is down.

Ideally, the day continues and nobody in the building can tell you when it happened. Traffic moves to the surviving connection by itself, and anything bonded, payments, the EHR, and phones included, was already traveling both paths when the failure hit. Our team gets the alert directly, so the investigation usually starts before the front desk notices anything.

Plenty for a full schedule. The EHR, phones, payments, cameras, and waiting-room Wi-Fi together are a light load by internet standards, and most of it runs at the native speed of your healthiest connection.

The bonded path is the one exception: it trades top speed for resilience and tops out around 200 Mbps. That ceiling is the hardware doing the encryption, not a cap we've set, and it applies only to traffic in the bonded lane. A telehealth call uses a few megabits and a card payment a few kilobytes, so neither gets near it.

One account, one point of contact, centralized billing, and a separately preconfigured unit for every address. After go-live, we watch each location around the clock and only escalate the things that need a decision from you.

Monitoring runs 24/7. Our team is staffed from 6am Eastern to 9pm Pacific, which covers clinic hours coast to coast.

There's deliberately no customer dashboard. Monitoring is part of what you're paying us to do, so we do it, and we get in touch when something needs action.

A Core Router configured for your specific location, with 5G built in and the SIM already seated. Where a design calls for extra cellular capacity or another network, we add an Add-On Modem. All of it is commercial-grade Peplink equipment meant to run around the clock. If your building needs unusual mounting or antennas, we work that out with you before anything ships.

About a week, and most of that is shipping. We spend a day or two on configuration before the unit goes to the courier for 3 to 5 days, and the install at your end is measured in minutes. Groups can bring locations online in parallel; the pace is usually set by each clinic's schedule rather than by anything on our side.

If an address looks like it will need an antenna survey or custom mounting, we say so before you order, not after.

Neither certification is something an internet provider holds on your behalf, so those obligations stay with your practice. What we can do is make sure the network underneath isn't the weak link in your risk assessment.

In practice, that means clinical systems and devices segmented onto their own VLAN, away from waiting-room Wi-Fi. Traffic through the bonded tunnel encrypted in transit, and on Smart that's the lane your EHR, phones, and payments already run in; anything else you want in there, tell us and we'll put it there. A static public IP on Smart tiers if your EHR or imaging vendor needs to allowlist you. Firewall rules and access controls set to whatever your security policy calls for. And we manage the connection, not the data crossing it.

Send us the requirements you're working to, including your vendor's network checklist if you have one, and we'll go through it line by line and tell you plainly what we can and can't do.

Yes. This is worth raising early, because it's where most cellular backup quietly fails.

Cellular connections normally sit behind carrier NAT, which means nothing can reach them from the outside. That breaks vendor remote support, site-to-site VPN, and anything that needs to see a fixed address at your clinic. We can provide a static public IP at no cost on Smart tiers, so your imaging system, your VPN, and any vendor who needs to allowlist you all keep working exactly as they would on a wired line.

Tell us what needs to be reachable and we'll have it configured before the unit ships.

Yes, provided they can still see your Wi-Fi. Nothing changes for the device itself: a check-in tablet keeps talking to the same access point it always has, and only the route out of the building changes, from the failed line to cellular.

Power is the honest exception. Bonding does nothing for you in an outage that takes the lights with it, so if you want charting and payments to survive that too, the router and your access points belong on a small UPS. Tell us your setup and we'll say what to plug in where.

Failover is sequential. One connection dies, another takes over, and there's a gap while that happens, which is how most backup products behave.

Bonding removes the gap by running connections simultaneously. We bond selectively, reserving it for traffic where an interruption costs money, like payments, the EHR, telehealth, and calls, and let everything else fail over intelligently instead.

No. Configuration happens here before we ship, and the physical install is antennas, two cables, and a wall outlet. Anything that needs adjusting later, we adjust remotely. Nobody on your staff has to become the network person.

It's a reasonable product for what it is: one 5G connection that steps in after your ISP fails, at a lower price than ours. If a brief gap during the switch is tolerable and nobody needs to be watching it for you, it may well be enough for some clinics.

We're built for the clinics where the gap is the problem. Multiple connections running at once, bonding on the critical traffic, hardware and SIM included, monitoring around the clock and a team on the other end of it. The extra cost buys the difference between a spare tire and a second engine already running.

SD-WAN platforms mostly assume ingredients you already own: a second connection installed, compatible hardware, and someone comfortable writing and maintaining failover policy. We show up with all of it in the box: connection, plan, router, configuration, monitoring, support.

If you have an IT team that wants to run the stack, SD-WAN done well is a fine route. If you'd rather buy the outcome than assemble the parts, that's what we're for.

Yes, there are primary tiers built on cellular. Most clinics shouldn't start there, though: if a workable wired line already exists, keeping it and adding an active cellular path gives you two kinds of infrastructure instead of one, which is the whole idea. Primary earns its place where wired options are bad, late, or missing entirely, like rural sites and new builds still waiting on fiber.

Often better than in a city, since rural wired service is exactly where reliability runs thinnest. We test cellular coverage against your street address before anything ships and tell you plainly what to expect. If the signal looks borderline, an external antenna can go in the kit.

Yes, happily. A dish can be one of the connections we manage, and for truly remote clinics it's often the right architecture. Satellite and cellular fail independently, where two wired providers often hang from the same pole down the road.

No overage fees, ever, and everyday traffic carries no cap at all. The bonded path is the only thing we meter: 250 GB a month on Smart. Payments, EHR entries, and phone calls are tiny, so most clinics sit nowhere near it.

Telehealth is the one to watch: bonded video uses roughly a gigabyte or two per hour, so a heavy virtual schedule can get close. If that sounds like your clinic, tell us and we'll size it with you before you order rather than let you find out in week three. And if you do go over, we'll usually just cover it and come to you about a bigger allowance if it becomes a habit.

Send everything back inside the first 30 days for a full refund, hardware included, with no restocking fee and no one making it awkward. It doesn't happen often, because coverage gets checked at the address before we ship, but the exit stays open.

No. The service is month to month; leave whenever you like. Hardware works one of two ways: buy it upfront and it's yours from day one, or rent it monthly for as long as you're a customer and send it back when you stop. And the first 30 days work like a trial: if it's not the right fit, everything goes back for a full refund.

Usually, yes. We slot in upstream of your current router and take over the multi-WAN decisions, and everything behind it keeps working exactly as it does today. Networks with more moving parts, like VLANs, VoIP phones, or imaging equipment pinned to fixed addresses, get a design review with us before anything ships.