Business internet, without the enterprise price.

Backup internet for business is a secondary connection that takes over automatically when your primary internet connection fails, keeping payments, phones, and critical applications online. There are a few ways to build one: a second wired line, a hotspot in a drawer, a DIY multi-WAN project. Waveform pairs the internet access you already have with managed cellular backup and automatic failover, delivered as one service, so an outage at one provider never becomes costly downtime for your business.

Your business stays connected. When your primary internet provider fails or starts degrading, traffic moves to the healthy path automatically. Critical traffic can run across both networks at the same time, so payments, phones, and the systems you operate on stay online even during the moment of failure. Our team gets the alert as soon as something starts going wrong, usually before anyone in the building notices. Internet outages stop being business outages.

Yes. We sit a layer below your software, at the network level, so there's nothing to integrate and nothing to break. POS systems like Square, Toast, Clover, and Lightspeed, cloud EHRs, VoIP phones, booking platforms, card processors: if it runs on ordinary internet, it runs on ours. The useful part is prioritization, which keeps a busy guest network from starving the traffic your business actually depends on.

Yes, with one caveat: the router needs power. Cellular backup internet typically stays up when local power goes down, because cell towers run on their own backup power source. Pair the Core Router with a small battery backup (UPS) and your backup internet connection keeps critical systems running through most power outages. Many businesses put the router and payment terminal on the same UPS; where outages run long periods, a generator-backed circuit does the same job.

For one laptop, for an hour, sure, and we'd tell you to. As a plan, it falls apart fast. Tethering keeps a single device online, but it doesn't carry your card readers, phones, cameras, or the rest of your connected devices, and a busy day burns through more data than most phone plans are built for.

There's a deeper problem: mobile hotspots lean on whichever of the nearby cell towers your phone happens to pick, and someone has to notice the outage and rig everything up mid-crisis. That's a safety net you hope holds. True backup is automatic and always on: a second path your whole network fails over to on its own, covering the entire building rather than one device. That's the difference between a workaround and a backup solution.

Fast enough for a busy location. Payments, phones, cloud software, cameras, music, and guest Wi-Fi together are a light load by internet standards, and most traffic runs at the native speed of whichever connection is healthiest.

The bonded path is the one exception: it trades top speed for resilience and tops out around 200 Mbps. That ceiling is the hardware doing the encryption, not a cap we've set, and it applies only to traffic in the bonded lane. Since a card transaction weighs a few kilobytes, critical traffic never comes close to it.

Depends on what you're starting with. If you already have a working wired line, one managed cellular connection alongside it is usually enough: two independent paths, which is the whole point.

If there's no wired line, or the one you have isn't trustworthy, we run two cellular connections on different networks as your internet and bond across both. For locations that can't afford to be offline at all, we can add a third. Every network you add is one more thing that has to fail at the same moment before anyone notices.

Starlink can be one of the paths too. Tell us what's available at the address and we'll tell you what we'd build.

One account, one point of contact, centralized billing, and a separately preconfigured unit for every address, whether you run two locations or fifty. After go-live, we watch each location around the clock and only escalate the things that need a decision from you.

Monitoring runs 24/7. Our team is staffed from 6am Eastern to 9pm Pacific, which covers the open hours of just about every business we work with.

There's deliberately no customer dashboard. Monitoring is part of what you're paying us to do, so we do it, and we get in touch when something needs action.

A Core Router configured for your specific location, with 5G built in and the SIM already seated. Where a design calls for extra cellular capacity or another network, we add an Add-On Modem. All of it is commercial-grade Peplink equipment meant to run around the clock. If your building needs unusual mounting or antennas, we work that out with you before anything ships.

About a week, and most of that is shipping. We spend a day or two on configuration before the unit goes to the courier for 3 to 5 days, and the install at your end is measured in minutes. Multi-location operators can bring sites online in parallel; the pace is usually set by each location's schedule rather than by anything on our side.

If an address looks like it will need an antenna survey or custom mounting, we say so before you order, not after. And if a location later moves, we reconfigure the unit for the new address remotely.

Yes. This is worth knowing about, because it's where most cellular backup quietly fails.

Cellular connections normally sit behind carrier NAT, which means nothing can reach them from the outside. That's why remote access to a camera recorder or an on-site server usually stops working the moment a hotspot takes over. We can provide a static public IP at no cost on Smart tiers, so anything you need to reach from head office stays reachable exactly as it would on a wired line.

Tell us what has to be visible from outside and we'll have the forwarding set up before the unit ships.

The certification stays yours to hold, as it does with any internet provider; nothing about us changes your merchant obligations. Where we help is the networking underneath. Payment traffic can live on its own VLAN, away from guest Wi-Fi, and the Core Router supports the configurations most PCI-DSS checklists ask about. Bring us your audit requirements and we'll go through them line by line.

Failover is sequential. One connection dies, another takes over, and there's a gap while that happens, which is how most backup products behave.

Bonding removes the gap by running connections simultaneously. We bond selectively, reserving it for the traffic that has to avoid interruptions entirely, like payments, POS, and calls, and let everything else fail over intelligently instead.

No. Configuration happens here before we ship, and the physical install is antennas, two cables, and a wall outlet. Anything that needs adjusting later, we adjust remotely. Nobody on your staff has to become the network person.

It's a reasonable product for what it is: one 5G connection that steps in after your ISP fails, at a lower price than ours. If a brief gap during the switch is tolerable and nobody needs to be watching it for you, it may well be enough. The same goes for pressing T-Mobile Home Internet or any 5G home internet product into service as a makeshift backup: built for homes, one network, consumer hardware, and no one watching it for you.

We're built for the businesses where the gap is the problem. Multiple connections running at once, bonding on the critical traffic, hardware and SIM included, monitoring around the clock and a team on the other end of it. The extra cost buys the difference between a spare tire and a second engine already running.

SD-WAN platforms mostly assume ingredients you already own: a second connection installed, compatible hardware, and someone comfortable writing and maintaining failover policy. We show up with all of it in the box: connection, plan, router, configuration, monitoring, support.

If you have an IT team that wants to run the stack, SD-WAN done well is a fine route. If you'd rather buy the outcome than assemble the parts, that's what we're for. The best backup internet setup is the one that matches who's actually going to run it.

Yes, there are primary tiers built on cellular. Most businesses with a workable wired line shouldn't start there: keeping it and adding an active cellular path gives you two kinds of infrastructure instead of one, which is the whole idea. Primary earns its place where wired options are bad, late, or missing entirely: rural sites, job-site trailers, and new builds still waiting on fiber.

Often better than in a city, since rural areas are exactly where wired reliability runs thinnest. We test cellular coverage against your street address before anything ships and tell you plainly what to expect. If the signal looks borderline, an external antenna can go in the kit. For plenty of rural businesses, cellular plus satellite ends up being the most reliable internet available at the address.

Yes, happily. A dish can be one of the connections we manage, and for truly remote sites it's often the right architecture. Satellite and cellular fail independently, where your primary provider and a second wired line often hang from the same pole down the road.

Yes. If you work remotely, your home network is business infrastructure: video calls, VPNs, file sharing, and cloud apps all hang off one residential line, usually with residential support behind it. When your home depends on that single line for your livelihood, one outage takes the office with it.

The same hardware that keeps a store selling keeps a home online. Add a UPS, or a circuit backed by a home generator if your area loses power often, and your workday survives most of what the neighborhood can throw at it. There's a full page on this under work from home.

No overage fees and no surprise bills. Everyday traffic runs at full speed with no cap at all. The bonded path is the only thing we meter: 250 GB a month on Smart, and everyday traffic doesn't count against it.

Most businesses stay well under that, because only critical traffic uses it: payments, POS, phones, VPNs. If you do go over, we'll usually just cover it. If it becomes a monthly habit, we'll come to you about a bigger allowance rather than let it turn up on a bill. The pricing page has the full breakdown by tier.

Send everything back inside the first 30 days for a full refund, hardware included, with no restocking fee and no one making it awkward. It doesn't happen often, because coverage gets checked at the address before we ship, but the exit stays open.

No. The service is billed month to month; you pay for the months you use and leave whenever you like. Hardware works one of two ways: buy it upfront and it's yours from day one, or rent it monthly for as long as you're a customer and send it back when you stop. And the first 30 days work like a trial: if it's not the right fit, everything goes back for a full refund.

Usually, yes. Your main router stays in place doing what it does today; we slot in upstream and take over the multi-WAN decisions, and everything behind it keeps working exactly as it did. Networks with more moving parts, like VLANs, VoIP phones, or devices pinned to fixed addresses, get a design review with us before anything ships.

Probably. We've written pages for restaurants, clinics, retail, construction, and work from home, each covering the systems that matter in that setting. Find yours above, or ask us and we'll point you at the right setup.