Backup internet, built for working from home.

Yes, and there's nothing to install. Your apps never see us; we're the network underneath them. Zoom, Teams, Google Meet, Webex, Slack huddles, your VPN: all of it behaves exactly as it does today. What changes is priority, so a live call gets served ahead of whatever else the house is doing at the time.

That's the whole reason bonding exists rather than plain failover. On the Smart tier your call traffic is already traveling both connections at once, so when one of them dies there's nothing to switch to; the copies crossing the other path simply keep arriving. No reconnect, no dropped meeting, no rejoining.

Worth being precise: the cheaper Essential tier does automatic backup rather than hot failover, which means a short interruption while it takes over. If never dropping a call is the reason you're here, Smart is the tier that does that.

Ideally you find out later, from us, rather than at the time from the faces on your screen. Traffic moves to the surviving connection by itself, and anything bonded was already traveling both paths when the failure hit. Our team gets the alert directly, so someone is usually looking at it before you've finished the meeting.

Plenty for a working day, and more than enough for video. Calls, screen sharing, VPN and the household's streaming together are a light load by internet standards, and most of it runs at the native speed of your healthiest connection.

The bonded path is the one exception: it trades top speed for resilience and tops out around 200 Mbps. That ceiling is the hardware doing the encryption, not a cap we've set, and it applies only to traffic in the bonded lane. A high-definition video call uses a few megabits, so it sits nowhere near it.

Yes, and this is a common one. One account, one point of contact, centralized billing, and a separately preconfigured unit shipped to each person's home address. After go-live we watch every connection around the clock and only escalate the things that need a decision.

Monitoring runs 24/7. Our team is staffed from 6am Eastern to 9pm Pacific, which covers the working day in every time zone your team is in.

There's deliberately no dashboard to log into. Monitoring is part of what you're paying us to do, so we do it, and we get in touch when something needs action.

A Core Router configured for your specific address, with 5G built in and the SIM already seated. Where a design calls for extra cellular capacity or another network, we add an Add-On Modem. All of it is commercial-grade Peplink equipment meant to run around the clock. Basements, thick stone walls and back bedrooms sometimes want an external antenna, and we work that out with you before anything ships.

About a week, and most of that is shipping. We spend a day or two on configuration before the unit goes to the courier for 3 to 5 days, and the install at your end is measured in minutes. For a team, homes can come online in parallel; the pace is usually set by how quickly people are in to take delivery.

If an address looks like it will need an external antenna, we say so before you order, not after.

Yes, and if your employer has security requirements, you probably should. The Core Router supports separate VLANs, so your work devices can sit on their own network, away from the smart TV, the games console and everyone else's laptops, with their own rules and their own priority. Traffic through the bonded tunnel is encrypted in transit. If your IT team has a checklist, send it over and we'll go through it with them.

Then we're honestly not the fix, and it's worth knowing that before you spend anything. If your calls break up because the Wi-Fi doesn't reach your desk, a second internet line changes nothing; the traffic is already failing inside your house. A wired run to the desk, or a better access point, is the cheaper answer and we'll tell you so.

Where we do help is everything past your front door: the line itself, the neighborhood congestion at 4pm, the outage that takes your whole street off. Tell us what the failure actually looks like and we'll tell you honestly which of the two it is.

Failover is sequential. One connection dies, another takes over, and there's a gap while that happens, which is how most backup products behave.

Bonding removes the gap by running connections simultaneously. We bond selectively, reserving it for traffic where an interruption is visible to other people, like video calls, VoIP and your VPN, and let everything else fail over intelligently instead.

No. Configuration happens here before we ship, and the physical install is antennas, two cables, and a wall outlet. Anything that needs adjusting later, we adjust remotely. You don't have to become the network person.

It's a reasonable product for what it is: one 5G connection that steps in after your ISP fails, at a lower price than ours. If a brief gap during the switch is tolerable and nobody needs to be watching it for you, it may well be enough.

We're built for the people for whom the gap is the problem. Multiple connections running at once, bonding on the critical traffic, hardware and SIM included, monitoring around the clock and a team on the other end of it. The extra cost buys the difference between a spare tire and a second engine already running.

Often, yes. Plenty of companies already reimburse home internet, and a second connection for someone who is client-facing or on calls all day is an easier case to make than most home-office spending. We invoice monthly, so it goes through expenses like any other subscription.

If it's easier for your employer to buy it directly, we can bill them instead and ship to your address. Tell us which way round you need it and we'll set it up that way.

You can, and some people do, but for working from home it's usually the wrong shape. Keeping the broadband you already have and adding an active cellular path gives you two kinds of infrastructure instead of one, which is the entire point. Primary earns its place when your home broadband is genuinely bad rather than occasionally unreliable, or when there isn't a usable line at the address at all.

Often, yes, and rural addresses are where home broadband tends to be least reliable in the first place. We test coverage against your exact address before anything ships and tell you plainly what to expect, including when the answer is that your address is marginal. Where signal is thin an external antenna usually settles it, and where it genuinely isn't there we'll say so rather than sell you a box that won't work.

Yes, happily. A dish can be one of the connections we manage, and for genuinely remote homes it's often the right architecture. Satellite and cellular fail independently, where two wired providers often hang from the same pole down the road.

No overage fees, ever, and everyday traffic carries no cap at all. The bonded path is the only thing we meter: 250 GB a month on Smart, and everyday traffic doesn't count against it.

Video is the thing to do the arithmetic on, since a bonded call runs roughly a gigabyte or two an hour. A normal week of meetings sits comfortably inside the allowance; six hours a day on camera is a different conversation, and one worth having with us before you order rather than in week three. If you do go over, we'll usually just cover it and come to you about a bigger allowance if it becomes a habit.

Send everything back inside the first 30 days for a full refund, hardware included, with no restocking fee and no one making it awkward. It doesn't happen often, because coverage gets checked against your address before we ship, but the exit stays open.

It comes with you. The service is month to month and there's no relocation fee. Tell us the new address and we'll check coverage there, reconfigure the router remotely and update the monitoring, so it works on day one rather than after another two-week wait for an engineer.

If the new place turns out to have poor cellular coverage, that's one of the situations the 30 days is there for. We'd rather tell you before you move than argue about it afterwards.

No. The service is month to month; leave whenever you like. Hardware works one of two ways: buy it upfront and it's yours from day one, or rent it monthly for as long as you're a customer and send it back when you stop. And the first 30 days work like a trial: if it's not the right fit, everything goes back for a full refund.

Usually, yes. We slot in upstream of your current router and take over the multi-WAN decisions, and everything behind it keeps working exactly as it does today. Setups with more moving parts, like a mesh system, a NAS, or work kit that needs a fixed address on the network, get a quick design review with us before anything ships.