Waveform.com offers a 90 day money-back guarantee on all products (subject to terms and conditions) sold through this website, as long as products are returned in as-new condition and in the original packaging materials they were shipped in.
From years of experience we know that setting up a cell phone booster system can be tricky. A few small tweaks can have a huge impact on performance. Before you move onto starting a return, give us a quick call.
Our team of signal experts are available at (800) 761-3041 and ready to help and most issues can be resolved quickly. Give us a call or send us an email by clicking here.
Please read the following conditions before initiating a return:
Does not apply to custom-made items, e.g. custom cut cables.
At our discretion we may offer a partial refund or charge a restocking fee, in particular if any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If you've already initiated a return, you can check its status by clicking below:
We'll always replace any products that are defective or damaged within 90 days, and coordinate with the manufacturer during the warranty period. If you need to have equipment swapped out, please call us at 1-800-761-3041.
In order to return a product to Waveform.com you need a Return Merchandise Authorization (RMA). You can get one by visiting this page, by calling us at (800) 761-3041, or by contacting us by clicking here.
To return your product, you should mail your product to: 3411 W Lake Center Dr, Santa Ana, CA 92704
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.