Privacy Policy for Waveform Mobile Applications
Effective Date: 2026-09-30
Staircase 3, Inc ("we," "us," or "our"), the owner of the brand and website Waveform.com, respects the privacy of its users ("user" or "you") who use our Waveform for AIA, WalkTest, or SignalStream mobile applications (hereinafter referred to as the "Service" or "app"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Waveform for AIA
Waveform for AIA helps you set up a Waveform antenna with an AT&T Internet Air gateway. The information below describes this app specifically. The account-registration, location-mapping, social-posting, advertising, and marketing features described in the WalkTest and SignalStream section do not describe Waveform for AIA's current setup and diagnostic functions.
Information collected and how it is used
For a real setup, we associate your installation with an app profile that may include information provided when your order was fulfilled, your installation-support phone number, and a random installation identifier. The app sends enrollment information when you enter your setup code and saves the support number when you confirm it.
With your agreement, the app sends setup progress, gateway model and firmware information, antenna-mode and Wi-Fi checks, radio measurements, download and upload speeds, latency measurements, names you give your test locations, and diagnostic outcomes to Waveform's app service. We use this information to guide installation, compare antenna positions, and help our support team troubleshoot your setup.
Camera access is optional and is used to read setup-code or gateway-access-code barcodes. You can enter the codes manually instead. Gateway access credentials are stored on your phone and are not included in diagnostic reports. The app does not need access to your contacts or microphone. Wi-Fi and local-network permissions are used to identify and communicate with your gateway.
Sharing with AT&T
We share identifiable customer setup and test results with AT&T so it can analyze the antenna program and product performance, as well as support antenna installation and performance testing. These results are linked to the customer; they are not limited to anonymous or aggregated statistics.
Service providers and support
We use service providers to host the app service, store diagnostic records, measure connection performance, and handle customer support. Performance tests exchange traffic with measurement servers; those servers receive your public IP address and request information needed to handle the test. We may also disclose information when required by law or when necessary to protect rights, property, or safety.
The Get help control opens your messaging app. You choose whether to send a support text message. Support messages are handled separately from the app's diagnostic reporting.
Demo modes
DEMO provides a simulated walkthrough using local sample data. DEMOLIVE creates an app profile and uses a real gateway, real measurements, and server reporting, just like other real setups.
Data retention
We retain your app profile, installation-support contact information, and identifiable setup and test records until you request deletion. These records do not automatically expire when you stop using the app. You can request deletion using the methods below.
Deleting app data and ending diagnostic sharing
You can request deletion using the account-deletion form linked below or by contacting us. In app versions that include it, you can also use Settings → Delete account and app data. If that option is not present in your installed version, use the form or contact us.
The in-app deletion flow removes your app profile and setup/test records from the active app service and clears setup records from the phone. For an order-based setup, you will be asked for the setup code from inside your box. Deletion disables that code and signs out other sessions for the deleted app profile. It does not cancel your order or delete purchase records from our shopping systems.
The app pauses diagnostic sharing while in-app deletion is pending and shows completion after server deletion and local cleanup are confirmed. A lost connection may require retrying. In local-only demo mode, the control deletes local app data without contacting the app service.
Deleting app data does not change the gateway's antenna settings. Gateway certificate trust settings remain on your phone for connection security. Start over is different from deletion: it begins another setup without removing previously uploaded data. If you have started over or lost access to an earlier app profile, contact us for help identifying and deleting that profile.
After in-app deletion, the app service keeps a limited technical receipt to recognize retries for 30 days. It contains a credential digest, request identifier, and deletion and expiry times, rather than your contact details or measurements. Expired receipts are removed by scheduled service cleanup.
WalkTest and SignalStream
The following collection, use, disclosure, and third-party website provisions describe WalkTest and SignalStream.
Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect via the application includes:
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Personal Data: In order to access the Service it is required to set-up an account. Personally Identifiable Information required for account creation includes your email address, phone number, and name. We reserve the right to add additional required or optional Personal Data fields as part of our development of the Service.
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Device Data: We collect device information such as a device ID to help us analyze trends, administer the Service, and help us understand how users’ interact with the app.
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Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
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Mobile Application Information: We may automatically collect information regarding your mobile device and your use of our application, such as the type and model of your device, your system software, and your location when using the app to measure and map wifi or cellular signals.
Use of Your Information
Having accurate information about you permits us to provide a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the application to:
- Create and manage your account.
- Compile anonymous statistical data for use internally.
- Deliver targeted improvements and development of the app.
- Increase the efficiency and operation of the app.
- Monitor and analyze usage and trends to improve your experience with the app.
- Notify you of updates to the app.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
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By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
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Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.
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Marketing Communications: We will not share your information with third parties for marketing purposes. We may contact you, via the communication details you have provided, as part of our marketing efforts to advertize premium features of the Service.
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Interactions with Other Users: If you interact with other users of the app, those users may see your name, profile photo, and descriptions of your activity.
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Online Postings: When you post comments, contributions, or other content to the app, your posts may be viewed by all users and may be publicly distributed outside the app.
Third-Party Websites
The app may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the app, any information you provide to these third parties is not covered by this Privacy Policy.
Terms applying to all covered Waveform apps
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
Policy Changes
We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the app, and you waive the right to receive specific notice of each such change or modification.
Data Subject Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You also have the right to opt-out of any future communications from us.
Note that the scope of data we can delete may be limited if we are processing your information in order to fulfill contracts we might have with you (for example if you have purchased paid features within the app).
To exercise any of your rights under this policy please contact us using one of the methods below. You may also request account deletion via this form.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
[email protected]
