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Frequently Asked Questions
Our mission here at Waveform is to make reliable connectivity easy.
If - for whatever reason - you find yourself anything less than delighted with your product, you can simply ship it back to us for a refund. We stand behind our products with a 90-day return policy because we want to make sure you're 100% satisfied with your decision to buy an antenna from us.
Navigating the world of signal and antennas can feel overwhelming, especially if you're new to the subject. Don't worry, we're here to assist you every step of the way.
Our customer support team is here to help, and loves sharing their knowledge and expertise. You can reach out to us via email at [email protected], or call us at 1-866-675-3179 for personalized assistance, guidance, and answers to any questions or concerns you may have.
YES! We offer free shipping for all orders over $90!
When it comes to selecting the ideal antenna, it's essential to consider your unique needs and the network technology you utilize. Our 4x4 MIMO Panel Antenna strikes a balance between directivity and gain, offering a broader “beam” that is easy to aim and performs well in various conditions. In contrast, our 4x4 Log Periodic Antenna Kit excels in highly directional coverage when clear line of sight to the tower is available.
As for the choice between 4x4 and 2x2: we recommend using a 4x4 antenna for T-Mobile Home Internet. Since your gateway device has 4 antenna ports, using just a 2x2 antenna would leave you needing to figure out which ports to connect to..
If you find yourself uncertain about the best fit for your setup, don't fret. Our team loves nerding out about unique situations and providing personalized support. We'll guide you to make an informed decision that aligns perfectly with your specific requirements.
We've thought of everything to make installation of the 4x4 MIMO Panel Antenna as user-friendly as possible. Our comprehensive kit includes all the hardware you'll need, and our detailed manual provides step-by-step instructions for a seamless setup.
You may need a few basic tools like a screwdriver for opening the gateway and a drill for running the cable through your walls. The most challenging aspect is modifying your T-Mobile Gateway to add external antenna ports, which can be accomplished by DIY novices in half an hour. We have detailed guides at the bottom of this page to walk you through every step of this too.
If you need help as you're getting set up, our team of signal specialists is just a call or email away.
Absolutely! The 4x4 MIMO Panel Antenna is carefully engineered to maximize gain while minimizing the impact of trees, buildings and other obstacles on your signal reception. Unlike our Log Periodic or Grid Parabolic antennas, which require line of sight to the tower for best performance, the MIMO 4x4 Panel Antenna works well whether or not you have line of sight.
The Waveform 4x4 MIMO Panel can help improve signal up to 25 miles from the tower, and will work even if there are trees, buildings or other obstacles between you and the tower.
The exact range of the antenna depends on the bands you're connecting on - the 25 mile number above assumes you're connecting on the 600 MHz n71 band that T-Mobile uses for broad coverage, but the maximum distance is lower for higher frequency bands.
That being said: we don't recommend buying our MIMO panel if you have no signal at all outdoors. If you have to drive away from your location to get T-Mobile coverage, our MIMO 4x4 Panel Antenna isn't a good fit.