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Remote/WFH Under Covid-19, Zoom Fatigue & Cell/Wifi Connectivity August 2020 Report

- Many Americans Aren't Ready To Return To Offices
- Amidst Video Conference Burnout, Many Don't Use Cameras
- Uncertainty Looms if Employees Choose Not to Return to Work

Report Highlights

  • The Covid-19 crisis has dramatically changed the way people live and work with many employees forced to work from home for the first time
    • 23.8% of survey respondents have started working remotely due to the Covid-19 pandemic, while 31% of respondents are retired or currently unemployed.
    • 38.4% of respondents currently work at their regular job/workplace, while a small percentage (6.7%) of survey respondents have always worked remote.
  • 35.1% of respondents said they wouldn’t go back into the office today, even if they’re employers offered them the option
    • 30.9% of respondents say they would go into the workplace as much as possible if their company offered them the option this year.
    • 33.9% of employees say they would physically go into the office a few days per week.
    • 35.1% say they wouldn’t go into the office due to Covid-19 safety precautions.
  • Concerns of having a negative ‘work image’ loom if employees don’t return to the workplace in 2020
    • 24.8% of survey respondents admitted they would likely have a negative reputation in the eyes of their employer if they decide not to return to the workplace, while 40.4% are unsure if continuing to work from home will have a negative impact on their image.
    • 34.8% said their image at work will not be negatively impacted if they choose not to return to work for the remainder of the year.
  • As video conferencing fatigue increases, a third of respondents admit they rarely--or never--use video capabilities while on work calls
    • 33.7% of respondents say that while on work calls, they use video capabilities less than half of the time, while 31.9% admit they never use video functionality.
    • While 11.3% of survey respondents always use video capabilities, 23.2% use video more than half the time.
  • Rise in US employees feeling overwhelmed and/or worn out by the increase in video calls
    • 20% of respondents often feel overwhelmed or worn out by the number of video calls they need to join, while 34.9% rarely feel overwhelmed or worn out.
    • 38.9% never feel worn out or overwhelmed.
  • Cell/internet connectivity impacts employee productivity when joining video calls and working from home
    • Nearly half (48.5%) of survey respondents admit they sometimes experience internet issues when joining video calls from home, while 30.9% never have internet connectivity issues.
    • Unreliable internet connectivity has disrupted 24.6% of survey respondents’ ability to work from home, while 75.4% have not experienced productivity issues due to connectivity.
    • 34.8% of US respondents use their cell phone hotspot to help with internet connectivity while working from home.

Survey Methodology

We commissioned an online survey of 1,083 American adults on August 5 by SurveyMonkey, using their gender and age-normalized panel to sample the wider American population. The results reflect a nationally representative sample with a confidence interval of 3% (except as noted, where only a subset of respondents were included). here.

About Waveform

Founded in 2007, Waveform is a leading online reseller of cell phone boosters, small cells, and a systems integrator of in-building active and passive distributed antenna systems. Over the last 13 years, Waveform has helped over 20,000 customers improve cell service in buildings of all sizes.

Further reading

Past Reports


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